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Frequently Asked Questions

How are my images printed?
Your photographs are printed at our UK Photographic Laboratory using Fujifilm Digital Printing technology. We use a professional chemical process and Fuji Crystal Archive paper, so your prints last longer and resist fading.

How you ensure my privacy?
Registration is required to ensure your photographs remain private and, in the unlikely event you cannot complete the order today, you can simply come back later without having to upload all your images again.

How long does it take to process my order?
Orders are normally dispatched the same working day, or the next working day if received after 3pm. Your prints should arrive the following day, but please allow up to 15 days for delivery in case of postal delays beyond our control. Our automated tracking process emails you when your order is sent to our lab for processing and again when your prints are ready for dispatch.

Will postage costs differ if I have a large order?
No, all UK orders are posted at the same rate regardless of order quantity.

Is there a minimum order quantity?
No, you can order as little as one print.

Can I send my images through the post?
No, we no longer support the processing of orders posted via CD or digital media.

How can I pay for my order?
We accept payments by most major credit and debit cards. Payment by Cheques issued by UK banks can also be accepted.

What is the difference between 'Fit' and 'Fill' when printing?
By default we will 'Fill' the whole print with your image, however this may result in some cropping around the edges. Therefore you may prefer to 'Fit' your image to the print size, adding a small white border where necessary. Our preview images automatically highlight any adjustments needed as part of the order process. You can also experiment with different print sizes to find one that more closely matches the shape of your original image.

What kind of additional services do you offer at digi-prints?
We offer a range of Professional Image Manipulation services including:
Redeye correction
Colour corrections and enhancement
Restoration of faded and old photographs (bring them up like new)
Black & White and sepia prints from your colour image
Colour & sepia prints from your black and white image
Album creation
Adjust focus and sharpen images
Crop images for correct aspect ratio printing
Add text to your images
Tone adjustment
Airbrushing (object and imperfection removal)
Dust, Spec and Scratch removal
Image combining and superimposing
De-saturate all or some of the image (we can also reduce/enhance saturation)
Colour replacement
Professional Image Manipulation services incur an additional fee in addition to standard printing charges, please contact us with your requirements and we will send you a quote.